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Skvhg reviews camping tent returns as complete shelter systems so the ordered frame geometry, fabric set, anchoring parts, carry system, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A tent return is assessed as one complete construction kit. Every listed inner body, outer fly, integrated or separate floor, pole, hub, leg, stake, guyline, tensioner, repair sleeve, and carry bag must remain with the ordered model. For camping tent orders, support review may refer to sleeping capacity, pitched dimensions, frame geometry, body and fly panels, floor, doors, vents, poles, hubs, stakes, guylines, repair item, carry bag, and complete kit condition.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective tent must remain new, clean, dry, and free from soil, sand, grass, mud, moisture, smoke, food, pet hair, odors, stains, stretched guylines, bent poles, and stake or ground marks. Opening the parcel and assembling the complete shelter once indoors on a clean, dry surface for ordinary component inspection does not by itself prevent a return when all parts remain new and undamaged; outdoor pitching or campsite use is not permitted for a new-condition return.
For an approved shelter return, make sure every fabric component is completely dry, collapse each pole without forcing its ferrules, place poles and hubs in their sleeve, coil guylines without knots, and isolate clean capped stakes so no sharp edge can contact the tent body, fly, mesh, or floor. Pack every listed component and the carry bag in one sturdy outer carton without compressing or sharply folding frame parts. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the returned kit and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@skvhg.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1725 N Congress Avenue, West Palm Beach, FL 33401, United States.
In the first email, identify the SKU and shelter format and state whether the request concerns delivery damage, a fabric panel, floor, zipper, mesh section, door or vent layout, pole or hub geometry, missing stake or guyline, repair sleeve, or carry bag. For visible transit damage or an incorrect kit, clear photographs of the affected unused component and outer parcel can help us compare the delivery with the packing record. Never pitch an unstable or damaged shelter merely to create evidence.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available shelter after the original complete kit is approved for return. Capacity, pitched footprint, standing height, pole system, product net weight, price, and availability may differ and will be confirmed before a replacement is arranged. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@skvhg.shop or +1 (775) 206-5843. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+01:00) West Africa Standard Time (Lagos).